There is no refund on the product, if you receive a defective product or face some unexpected problem. Please contact Walland via the email address within 14 days, with the picture of the product, and briefly describe the problem. The customer service will handle your case as soon as possible. Once we find that the product is defective, we will reproduce the product and deliver the new one to you.
Christmas Sales: 20% off w/ code : WALLANDXMAS
FAQ
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General
01/ How Can I Hang A Metal Plate On A Wall?
We will provide a magnet and 3M removable tape that you can use to hang the metal plate on your wall.
02/ Are The Pigments Used In The Metal Plate Safe?
The pigments we use are environmentally friendly and non-toxic and are suitable to be used in schools and hospitals. Customers can use them without any worry.
03/ How Long Does The Color Of The Product Last?
The metal plate is made by the UV inkjet printer. The materials of the metal plate, such as alloys and stainless steel, are durable. It can last for decades and will not fade.
Account
01/ How Can I Register An Account On Walland?
Please click “Account” on the home page, access the “Account login” page, and then click “Continue” on the New Customer column. Fill in your personal information and set the password to finish the registration process. You can start shopping now.
02/ How Can I Change My Password?
Please click “Account” on the home page, access “My Account” page, and click “reset password.
03/ What Can I Do If I Forget The Password?
Click “Forgotten password” on the login page. The system will ask you to verify the account by sending a code to your email address or phone number. Use that code to reset the password.
04/ How Can I Change The Email Address?
Please click “Account” on the home page, access “My Account” page, and click “Edit your account information” to change your email address.
05/ How Can I Subscribe/Unsubscribe To Newsletters?
Please click “Account” on the home page, access “My Account” page, and click “Subscribe/unsubscribe to newsletters.”
Shipping & Returns
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Shipping
he manufacturing process of the product takes around 10 working days. Shipping to Hong Kong takes around 2-3 working days; the overseas shipping, around 3-4 working days. The shipping time of the product will be extended if there are some force majeure factors, such as bad weather or pandemic. We will pronounce it on time. Thank you for your kindest understanding.
Remark: Monday to Friday are the working days; Saturday, Sunday and public holiday are not included in it
Return Policy
There is no refund on the product, if you receive a defective product or face some unexpected problem. Please contact Walland via the email address within 14 days, with the picture of the product, and briefly describe the problem. The customer service will handle your case as soon as possible. Once we find that the product is defective, we will reproduce the product and deliver the new one to you.
03/ How Long Does The Color Of The Product Last?
The metal plate is made by the UV inkjet printer. The materials of the metal plate, such as alloys and stainless steel, are durable. It can last for decades and will not fade.
Account
01/ How Can I Register An Account On Walland?
Please click “Account” on the home page, access the “Account login” page, and then click “Continue” on the New Customer column. Fill in your personal information and set the password to finish the registration process. You can start shopping now.
02/ How Can I Change My Password?
Please click “Account” on the home page, access “My Account” page, and click “reset password.
03/ What Can I Do If I Forget The Password?
Click “Forgotten password” on the login page. The system will ask you to verify the account by sending a code to your email address or phone number. Use that code to reset the password.
04/ How Can I Change The Email Address?
Please click “Account” on the home page, access “My Account” page, and click “Edit your account information” to change your email address.
05/ How Can I Subscribe/Unsubscribe To Newsletters?
Please click “Account” on the home page, access “My Account” page, and click “Subscribe/unsubscribe to newsletters.”
Privacy Policy
X
General
01/ How Can I Hang A Metal Plate On A Wall?
We will provide a magnet and 3M removable tape that you can use to hang the metal plate on your wall.
02/ Are The Pigments Used In The Metal Plate Safe?
The pigments we use are environmentally friendly and non-toxic and are suitable to be used in schools and hospitals. Customers can use them without any worry.
03/ How Long Does The Color Of The Product Last?
The metal plate is made by the UV inkjet printer. The materials of the metal plate, such as alloys and stainless steel, are durable. It can last for decades and will not fade.
Account
01/ How Can I Register An Account On Walland?
Please click “Account” on the home page, access the “Account login” page, and then click “Continue” on the New Customer column. Fill in your personal information and set the password to finish the registration process. You can start shopping now.
02/ How Can I Change My Password?
Please click “Account” on the home page, access “My Account” page, and click “reset password.
03/ What Can I Do If I Forget The Password?
Click “Forgotten password” on the login page. The system will ask you to verify the account by sending a code to your email address or phone number. Use that code to reset the password.
04/ How Can I Change The Email Address?
Please click “Account” on the home page, access “My Account” page, and click “Edit your account information” to change your email address.
05/ How Can I Subscribe/Unsubscribe To Newsletters?
Please click “Account” on the home page, access “My Account” page, and click “Subscribe/unsubscribe to newsletters.”
Terms & Condition
X
General
01/ How Can I Hang A Metal Plate On A Wall?
We will provide a magnet and 3M removable tape that you can use to hang the metal plate on your wall.
02/ Are The Pigments Used In The Metal Plate Safe?
The pigments we use are environmentally friendly and non-toxic and are suitable to be used in schools and hospitals. Customers can use them without any worry.
03/ How Long Does The Color Of The Product Last?
The metal plate is made by the UV inkjet printer. The materials of the metal plate, such as alloys and stainless steel, are durable. It can last for decades and will not fade.
Account
01/ How Can I Register An Account On Walland?
Please click “Account” on the home page, access the “Account login” page, and then click “Continue” on the New Customer column. Fill in your personal information and set the password to finish the registration process. You can start shopping now.
02/ How Can I Change My Password?
Please click “Account” on the home page, access “My Account” page, and click “reset password.
03/ What Can I Do If I Forget The Password?
Click “Forgotten password” on the login page. The system will ask you to verify the account by sending a code to your email address or phone number. Use that code to reset the password.
04/ How Can I Change The Email Address?
Please click “Account” on the home page, access “My Account” page, and click “Edit your account information” to change your email address.
05/ How Can I Subscribe/Unsubscribe To Newsletters?
Please click “Account” on the home page, access “My Account” page, and click “Subscribe/unsubscribe to newsletters.”
Privacy Policy
You are not obliged to provide Walland with your personal data. However, such provision is necessary so as to enable Walland to provide you with the services or products which you are requested.
The purposes for which your personal data (including : name, telephone number and email address) may be used are as follows:
- the daily operation of the services and products provided to you;
- research services or products;
- meeting the requirements to make disclosure under the requirement of any law binding onWalland;
- informing you of any member benefits for Walland members; and
- any purposes relating to above.
Your personal data held by Walland shall be kept confidential but Walland may provide such information to any agent, contractor or third party service provider who provides administrative, telecommunications, market research, computer, payment or other services to Walland in connection with the operation of its business;
You are entitled to request access to data held by Walland about you or your account and to update or correct such data. If you no longer wish to receive Electronic Messages from Walland, please login to your online account and change your account info; or click the unsubscribe link at our promotional emails to opt-out.
If you have any query, please contact us as email: support@walland.design
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